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Patient Safety & Security:


From the moment you walk in the doors at Mercy Medical Center Mt. Shasta your safety and security is our priority.  Your comfort, care and satisfaction is our commitment, whether you are here for a few minutes or several weeks. 

If you have any concerns or questions, we want to know about them, and respond to them.  You may contact any employee, your nurse, the department manager, the Hospital Supervisor or Administration to get your question answered.

The Administration phone number and extension is (530) 926-9348 or Ext. 348 within the hospital.  We want to hear from you!

If you have an emergent need, such as an extreme change in condition of a patient, or an emergency you may Dial Ext. 555 from a hospital phone and our Rapid Response Team will arrive within moments.

At Mercy Mt. Shasta, our skilled professionals are committed to expressing the core values of mercy in their everyday work.   “Where values and vision meet” which includes the values of dignity, compassion, collaboration, justice, excellence and stewardship, allows us to provide a comforting and healing environment for you.

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